Henri Martin has experienced unexpected growth recently and so we are always trying to improve upon our customer experience. We are currently aiming for 4 business day response times with the long term goal of 24hour response times so please be patient with us while we clear our backlog! :)
If we have disappointed you in anyway, please URGENTLY contact us and give us feedback so that we can take it on board and improve upon ourselves!
Before you contact the Henri Martin support team we would like to invite you to read our FAQ. Your answer could be answered in there and you may save yourself time.
Now to contact us, we need you to be as detailed as possible:
- If you have an order number, please include it.
- If your item is damaged, include a picture.
- If you need your order changing, give us as much information as you can.
- The more detailed your email is, the better we can serve you :)
- If you want to cancel/refund, please ensure you ordered less than 24 hours ago.
- If you want to change the size of your order, please ensure you do so within 24 hours.
- If you want to change your address, please ensure you do within 24 hours.
Email your queries at:
Monday - Friday
9AM - 9PM AEST
Saturday - Sunday
10AM - 5PM AEST
*Our average response rate is around 72-96 hours. Our support timezone is AEST.