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Refund Policy

REFUNDS & RETURNS

Order Cancellation: 

Please contact us for refunds or cancellations. It is highly recommended that you contact us first instead of your bank or paypal, because their dispute process is far longer and your refund/cancellations will be delayed considerable going through their medium.

If you would like to cancel your order you have 24 hours to do so. Contact us immediately if you would like to cancel. If 24 hours has passed then we are unable to cancel your order as we fulfill orders once every 24hrs.

Your refund for a cancelled order will take 2-5 working days depending on your payment method. Paypal is instant whereas credit card/debit card buyers may have to wait a little longer.


Refunds & Damaged Items:

Free items - Paid shipping only:

With special promotions on free products, we do not offer refunds, as we are running at a loss in offering these products to you. We naturally pass on the cost of shipping and handling to you. 

However, if your free item has been damaged in transit, we will replace it free of charge. Please contact us within 7 days of receiving your item if this is the case.

Paid items with free shipping:

Please contact us so we can send you our return address. Once the item is inspected we will refund you within 2-5 working days. You can also opt for store credit if you wish, the choice is yours.


Further Information: 

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customersupport@henrimartin.co


Exchanges 
We only replace items if they are defective or damaged. Please contact us. 


Shipping 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

FREE PRODUCT PROMOTIONS

With special promotions on free products, we do not offer refunds, as we are running at extremely low margins offering these products to you. We naturally pass on the cost of shipping and handling to you. 


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